Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

How to start a return
The fastest way to start a return is from your account. Log in to your account, open the order, and select the items you'd like to send back. If your request meets the conditions of this policy, it's approved automatically and a prepaid return label is emailed to you right away.

If you checked out as a guest, create an account using the same email address you used on your order and the order will appear there. You can also contact us at usa@springcopenhagen.com and we'll start the return for you.

Return conditions
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Return shipping is free — we provide the prepaid label. Please use the label we send you; items sent back to us without an approved return request will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately at usa@springcopenhagen.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Gift cards, final sale and clearance items cannot be returned or cancelled. Custom or personalized orders are also non-returnable. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order changes and cancellations
You can cancel items on an order yourself within 60 minutes of placing it. Log in to your account, open the order, and select the items you want to cancel. After that window, or once your order has been shipped, contact us at usa@springcopenhagen.com and we'll help if we still can.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at usa@springcopenhagen.com.

This store is operated by Pure Commerce LLC, doing business as Spring Copenhagen USA, 17407 Borough Ln, Spring, Texas 77379, United States. Questions about this policy can be sent to usa@springcopenhagen.com.